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ITIL
Stands for the Information Technology Infrastructure Library. It's a framework of best practices for delivering IT services within a business. Aims to improve efficiency and achieve predictable service delivery.
| First released | 1980s |
| Developed by | British government's Central Computer and Telecommunications Agency (CCTA) |
Interesting facts
ITIL comprises five core books, which are periodically reviewed and updated as technologies change: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.