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Genesys
A drag-and-drop design tool for deploying, managing and optimizing engagement strategies. It does not require deep technical expertise. It provides features for developing and simplifying self-service applications, as well as communicating with the customers.
| Developed by | Genesys Telecommunications Laboratories |
| Latest stable version | Genesys 9 |
| Open-source | No |
| Used by | Ascension Health, Raytheon, Sandia National Laboratories |