OTRS

Open-source Ticket Request System is a request system for managing incoming inquiries, complaints, support requests, defect reports, customer calls and e-mails. The program is written in Perl, it supports many DBMS (MySQL, PostgreSQL, etc.).

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First released 2001
Developed by OTRS incorporated
Latest stable version OTRS 5
Open-source Yes
Used by GBM, Leica, LexCom
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Development by Synergize.digital

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