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OTRS
Open-source Ticket Request System is a request system for managing incoming inquiries, complaints, support requests, defect reports, customer calls and e-mails. The program is written in Perl, it supports many DBMS (MySQL, PostgreSQL, etc.).
| First released | 2001 |
| Developed by | OTRS incorporated |
| Latest stable version | OTRS 8 |
| Open-source | Yes |
| Used by | GBM, Leica, LexCom |