IT Infrastructure Library is a library that describes the best methods of organizing the work of units or companies engaged in providing services in the field of information technology. This library describes the entire necessary set of processes to ensure the constant high quality of IT services.
|Developed by||Central Computer and Telecommunications Agency|
|Latest stable version||ITIL v4|
There are three levels of ITIL certification:
a) Foundation. This level means you understand the terms and have a basic knowledge of the ITIL model.
b) Practitioner. This level means that you understand the model to a degree necessary to apply the specific and correct ITIL processes where applicable.
c) Manager. This level is available for practitioners who will be managing ITIL service management functions.