Customer Experience

The customers' perception (conscious and subconscious) of their relationship with a company, their brands and/or services upon interacting with. Positive CX is important in gaining and maintaining customer loyalty. It is also an integral part of CRM.

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Interesting facts

According to Forbes, the trends for 2018 are CEOs getting more involved with CX projects and adding value to customers’ lives and time, among others.

Development by Synergize.digital